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查看: 24892|回复: 254
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Customer Service Executive 客户服务员
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Summary of Role:
Arrange and coordinate all import and export shipping matters according to clients’ requirements.
Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers.
Fulfil orders and generate reports using the Company’s in-house warehouse management system.
Collaborate with finance department to ensure timely and accurate billing.
Account Management:
- Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer's expectation.
- Trouble shooting/solving of daily operations issues.
- Escalate any customer’s complaints to the Team Leaders or Customer Service Manager.
- Timely and error free processing of customer’s instructions such as warranting, title transfer and warehouse receipt.
Planning and Co-ordination- Prepare Work Order Instructions for on-site warehouse teams and follow up till completion of the job.
- To escalate any claims, disputes etc. to Team Leaders or Customer Service Manager.
- Assist on ad-hoc reporting matters or any other assigned task given by Team Leaders.
- Monitor closely to the progress of work orders and keep the customer informed on regular basis.
- To verify and check the logistics documents (such as draft BL or packing list) from LSP before forwarding to the customers.
Exchange Compliance
- To ensure parcels for warranting are in compliance with LME regulation. To liaise closely with Operations and Exchange Compliance Manager.
System Data and Inventory- To update the Logistics system.
- To send inventory report to customers and banks on regular basis. Report to be checked by Team Leaders before sending to external parties.
Costing and Billing
- Timely and accurate billing to customer.
- To ensure job costing is completed in CLS8 and review job budget with consideration of additional charges.
- Engage with customer to ensure timely payments to AR invoices. Target to minimize ageing payments that are more than 30 days.
- To ensure Job Costing is up to date once the job is completed. Include provision in the job costing sheet if foresee unexpected charges.
- To inform customer timely for additional charges incurred.
- To clarify timely on the LSP invoices to ensure accurate AP payments from Finance department.
Requirements:
- Minimum Diploma in Logistics and Supply Chain management.
- Relevant working experience preferred and fresh graduate is encouraged to apply.
- Experience in import/export procedure and documentation.
- Demonstrated warehousing and logistics operations expertise.
- Ability to work on cross-functional and multicultural teams.
- Meticulous, responsible and positive work attitude.
- Mature and able to work independently with minimal supervision.
- Excellent communication and analytical skills.
- Able to handle company information with confidentiality and discretion.
- Candidates with knowledge of freight forwarding and/or experience in shipping will be an added advantage.
- Proficient with Microsoft Office.
- Proficient in both spoken and written English and Mandarin (to liaise with MANDARIN speaking clients & associates).
- Able to perform effectively in a high pressure and fast paced working environment.
工作地點：One City, Subang Jaya
工作時間： 9-6 pm, Monday-Friday
有興趣可直接電郵個人最新的履歷至 hr.my@accessworld.com
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发表于 22-2-2022 12:05 PM
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SR Exe, Customer Service(Permanent, Mandarin Speaker)
1. Location: MCT Tower@ One City, Subang Jaya.
2. Working hours: Mon-Fri, 9-6pm. On/ Off standby on Weekend, PH, and after office hour.
3. Salary: Basic + OT Claim + Medical Benefits
4. Requirements: Fluent in English. Able speak Mandarin is advantages due to business will dealing with Mandarin speaker client
5. Prefer experience in logistic will be an added advantage
Welcome candidate drop your resume to
hr.my@accessworld.com
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楼主 |
发表于 6-4-2022 10:35 AM
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hiring: SR Exe, Customer Service(Prefer experience in logistic)
1. Location: MCT Tower@ One City, Subang Jaya.
2. Working hours: Mon-Fri, 9-6pm. On/ Off standby on Weekend, PH, and after office hour.
3. Requirements: Prefer experience in logistic, fluent in English.
Welcome candidate drop your resume to hr.my@accessworld.com
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楼主 |
发表于 21-4-2022 09:59 AM
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PM Access World (Malaysia) Sdn Bhd hiring: Exe, Customer Service(Prefer experience in logistic)
1. Location: MCT Tower@ One City, Subang Jaya.
2. Working hours: Mon-Fri, 9-6pm. On/ Off standby on Weekend, PH, and after office hour.
3. Requirements: Prefer experience in logistic, with knowledge in SI, BL, booking carrier, import& export, B&C. English as communicate with global client.
Welcome candidate drop your resume to hr.my@accessworld.com
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