AirAsia 的回復:
Dear Mr XXX, We refer to your claim submission on 02 October 2015. Claim Type | Flight Cancellation | Reason | HAZE TOO THICK IN SARAWAK. = UNREASONABLE. CAN DELAY BUT CANNOT CANCEL + DELAY FOR 4 DAYS. CAN'T FLY ON 30 SEPTEMBER AS FLIGHT IS FULL. FLIGHT CANCELLED & RESCHEDULED TO 2 OCTOBER 2O15. | Master Policy No | XX-751-14-0000XX |
We would highlight under the Section 2(a) – Flight Cancellation of the Tune INSURE, AirAsia Travel Protection Policy – Domestic Plan (Return) specifically states:- “The Company shall reimburse the Insured Person up to the maximum limit as specified for Flight Cancellation in the Summary of Benefit for any unused and non-refundable portion of the Air Ticketi f at the time of scheduled departure, the Insured Person is prevented from taking the Scheduled Flight during a Flight on the First Scheduled Departure Date due to the occurrence of any one of the following events:- (a) Events in connection with an Insured Person’s immediate Family Member suffering from:- (i) death; or (ii) hospitalisation, which requires the presence of the Insured Person, which is not anticipated at the purchase date of the Air Ticket.” (b) Events in connection with :- (i) hospitalisation of the Insured Person due to Serious Illnesses or serious accidental bodily injury not anticipated at the purchase date of the Air Ticket ; (ii)Serious damage to the Insured Person’s vehicle within forty eight (48) hours before the First Departure Date (iii) Serious damage to the Insured Person’s principal residence due to fire, flood or similar natural disaster such as tornado, earthquake, hurricane etc requiring his/her presence on the premises on the First Departure Date ; (iv) The Insured Person being kidnapped, detained, quarantined or subpoenaed to attend a civil proceeding. By virtue of the above mentioned condition, we regret to inform that your claim in respect of the flight cancellation is not admissible under the policy as the reason for the cancellation was not due to occurrence of any of the above mentioned events. We attach the policy for your kind attention. We are closing our file accordingly. Thanks & regards,
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