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本帖最后由 piskin 于 30-11-2010 11:00 PM 编辑
英文版
Telekom Malaysia Bhd ™ wishes to clarify on our Fair Usage Policy (FUP) and address several comments in the blogosphere on allegations of a ‘hard cap’ for international bandwidth being enforced by TM.
Firstly, we apologise for the inconvenience that our customers are currently facing on our internet services.
We would like to assure all our customers that it is not, in any way TM’s intention to enforce any ‘hard caps’ on our customers.
As a matter of principle, however, TM needs to abide by a FUP to ensure that the network caters to all customers in a fair manner, and this has been in place for a few years for Streamyx which is a contended, best effort service. This means the Streamyx network is catered to be shared by everybody at any point in time to ensure everybody gets a “fair share” of the bandwidth. Currently UniFi is not affected, as it is a new premium service.
The Streamyx “Fair Usage Policy” is available on our website (http://www.streamyx.com/customer ... e_fair_usage_policy) and it basically describes the list of specific heavy usage activities (like P2P and gaming) that will be managed during peak periods.
As you all know, this kind of bandwidth management or FUP is a global and common telco and celco industry practice. It is already in place in Malaysia amongst the mobile broadband players and aimed at making sure our broadband service is fast and reliable whenever in use. It is designed to benefit all users, especially normal or non-heavy users during peak periods, so that all can enjoy higher and fair browsing and surfing speed.
In general, TM’s FUP and implementation is aimed at providing an optimum internet experience to all Streamyx customers by rationalising the internet speed during peak periods (3pm – 1am).
Of late, our traffic profiles are changing quite rapidly, and we are noticing that network congestion can hit different parts of the country at different times of the day or week. When congestion hits, depending on the usage patterns, customers subscribing to the same package but generating different traffic patterns may experience different levels of service performance.
In an effort to ensure a fair distribution of resources amongst all customers at all times, whenever congestion occurs, TM’s network is able to calculate how many users are active at any given time and allocate dynamically the resources across all customers with active sessions.
In rare cases of heavy congestion, we ensure that no customers may get below a minimum threshold of international bandwidth, but there is no ‘ceiling’ to the bandwidth each customer can get.
The problems some customer are experiencing now may have stemmed post a successful pilot of a new traffic management model we ran a few months before, following which we went nationwide about 3 weeks ago. Clearly there is room for improvement and we are working hard to resolve this.
As dynamic allocation of bandwidth requires some specific settings that need to be fine tuned area by area, we elicit and welcome feedback on the experience in different parts of the country at different times of the day. We have set up a special email account where you can send your readings for our review: impact@tm.com.my effective 1 December 2010.
From our analysis, the current traffic patterns are, for most part, in line with our expectations on traffic management, and the speeds being delivered should suffice for a smooth internet experience.
Where the internet experience falls short, we will further investigate both individual cases and the service in its entirety to address specific concerns that they may be facing, and will respond to these customers directly.
Rest assured, TM takes note of all customer feedback to continuously ensure improved customer experience end-to-end.
From a market communications perspective, the FUP awareness campaign is already ongoing and we will further clarify as to the rules we are implementing – and why.
In fact, a bloggers briefing has already been scheduled for 17 December post our engagement with LYN and Kambingz earlier. About 40-50 selected bloggers will be invited to represent the wider blogger community to keep them abreast with our efforts to improve service delivery and customer experience overall, and to seek constructive feedback on these efforts. We hope to address, or at least start to address many concerns at this forum.
We thank you for your continuous feedback and ask for your kind understanding and patience as we work to deliver on our commitment to service quality and overall customer experience.
TELEKOM MALAYSIA BHD
要来了还是来了 ，那个 traffic management, Tmnet 在三个星期前before实行 test 了一个月可以用，可是在Nationwide 的时候就有fail，有bug ，害到我们的speed 那么慢
中文版
大马电信™希望澄清我们的公平使用政策（FUP）和地址在关于一个'硬帽的国际带宽被指控利用TM执行博客几点意见。
首先，我们为您带来不便表示歉意，我们的客户目前我们所面临的互联网服务。
我们要保证所有的客户，这是不以任何方式TM的打算执行任何客户对我们的'硬帽'。
作为一个原则问题，但是，商标需要由FUP遵守，以确保网络迎合所有客户在一个公平的方式，这已实行了为这是一个有争议的Streamyx，尽最大努力服务几年。这意味着网络的Streamyx照顾被大家分享在任何时间，以确保每个人都点得到一个“公平分享”的带宽。目前UniFi是不会受到影响，因为它是一个新的优质的服务。
本的Streamyx“公平使用政策”是在我们的网站（http://www.streamyx.com/customer_care /customer_care.php?id=customer_care_fair_usage_policy）可用，它基本上描述了具体的大量使用活动清单（如P2P和游戏）这将在高峰时段进行管理。
大家都知道，这种带宽管理或FUP一种是一个全球性的和共同的电信和celco行业的惯例。它已经在马来西亚举行的移动宽带的球员之一，在确保针对我们的宽带服务是快速和可靠的时候使用。它的目的是造福于所有用户，特别是在高峰期正常或非重度使用者，让所有市民都可以享有较高的和公平的浏览和上网速度。
在一般情况下，TM的FUP和实施的目的是提供在高峰期间合理化的上网速度最佳互联网体验到所有的Streamyx客户（下午3点 - 凌晨1时）。
最近，我们的交通结构正在非常迅速，我们都注意到，网络拥塞能打到在一天或一周不同时间全国各地。当拥塞命中，这取决于使用模式，用户订阅到相同的软件包，但产生不同的交通模式可能会遇到不同程度的服务性能。
为了努力确保资源的公平分配之间的所有客户在任何时候，每当发生拥塞时，TM的网络是能够计算有多少用户是活跃在任何特定时间和动态地分配在所有活动会话的客户资源。
在罕见的严重拥塞的情况下，我们保证没有客户可能会低于国际带宽的最低门槛，但没有'天花板'的带宽，每个客户可以得到的。
该客户遇到的一些问题，现在可能要归功于发布了新的交通管理模式的成功试点，我们跑了几个月之前后，我们在全国约3个星期前才经过这里。显然有改进的余地，我们正在努力解决这个问题。
由于带宽的动态分配要求一些需要被罚款的领域，我们征求并欢迎在该国不同地区在不同时段的经验反馈调整方面的具体设置。我们已经成立了一个专门的电子邮件帐户，让您可以发送我们审查您阅读：impact@tm.com.my 12月1日2010。
从我们的分析，目前的交通模式，对于大多数的一部分，与交通管理我们的预期相符，并应交付的速度足够顺利的互联网体验。
凡互联网经验短缺，我们将进一步调查处理的全部，他们可能面临的具体问题包括个人案件和服务，这些客户将直接回应。
请放心，所有商标注意到确保客户的反馈，不断改善客户体验终端到终端的注意。
从市场沟通的角度来看，FUP宣传活动已在进行之中，我们将进一步明确，以我们正在实施的规则 - 以及为什么。
事实上，博客简报已定于12月17日发布我们的林恩和Kambingz较早接触。关于选择博客40-50将邀请代表更广泛的博客社区，让他们与我们的努力，以提高服务和客户体验的总体了解，并寻求对这些努力的建设性意见。我们希望能解决，或至少开始在这个论坛上，以解决许多问题。
我们感谢您的持续反馈您和您的谅解和耐心，因为我们的工作要求兑现我们的承诺，服务质量和整体客户体验。
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发表于 30-11-2010 09:03 PM
变色卡
千斤顶
?? 我的线算是稳定啊。。没有dc过
。。。
楼主
1822 
58
