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在此顺便分享我的经验， 我在21/9 下单买了zenfone5, 用了RM20的promotionalvoucher, 再加上刚好用cimb信用卡付款，直接又加扣了RM75..第二天就确认processorder了，结果在24/9,他们自行cancel我的order!我当然是不爽写邮件打电话去骂。。 结果就一直推。。以下就是email的内容，你们要买的话自行判断，别以为捡到便宜在那里穷开心！他们可以爽爽就取消 你的订单！
Susila, Sep 25 01:58 PM: Dear ME Thank you very much again for your email. We apologize for inconvenience we have caused due to this. We will forward this matter to the person-in-charge due to they arein the better position to decide. Should you require further assistance please feel free to revert tous and we will be glad to assist you.Thank you for shopping at Lazada Malaysia.
Susila | Customer Service Associate | Lazada.com.my
ME, Sep 25 01:47PM:
Hi Susila, Thanks for admitting the actual reason why this order beingcancelled by LAZADA. This is LAZADA mistake, not customer's! Why I should bear theadditional cost?!! I never agreed to cancel the order at the first place. Moreover, for this deal, you shall have no third party involved as this is SOLD andFULFILLED by LAZADA. Not by other companies! I will continue to complaint to the related authority for thisissue! These promotional discount are misleading customer as LAZADA havethe rights to cancel your order without prior notice! Then, why you still needto do promotion to attract customers? Regards,
ME
Susila, Sep 25 09:52 AM:
Dear ME, Thank you very much for your feedback. We need feedbacks fromvalued customers for us to improve our services and serve you the best infuture. First of all we apologize for inconvenience we have caused due tothis. We was trying to contact you at 016xxxxxx on 25/9/2014 at 9.30am but it wasunreachable. We are unable to do a replacement order for Asus Zenfone 5 A500KL16GB LTE White because there is a great difference between the current purchaseamount and your paid amount unless you do not mind bare the additional cost.Kindly take note that, changes will be effective when posted on the Site withno other notice provided. Moreover, there are cases when an order cannot be processed forvarious reasons. The Site reserves the right to refuse or cancel any order forany reason at any given time. We shall have the right to refuse or cancel anysuch orders whether or not the order has been confirmed and your credit card orbank account charged. Should you require further assistance please feel free to revert tous and we will be glad to assist you.Thank you for shopping at Lazada Malaysia. Susila | Customer Service Associate | Lazada.com.my
ME, Sep 25 08:56AM:
Hi Susila, Thanks for you response. However, this arrangement doesn't makes mesatisfied as I was originally able to purchase the phone at RM 614 after RM 95discount. At the moment of purchase, it stated "In Stock" and thisproduct wasn't sold by other supplier, but by LAZADA itself, it shouldn't haveany stock issue. This makes no sense when you said you unable to supply thisitem. I'm willing to wait for my phone but I want the price that I orderearlier. Not the cancellation! Anyway, I have lodge the complaint to KPDNKK. And I will makefurther complaint to any organization or authority regarding this matter. Thank you! Regards,
ME
Susila, Sep 25 08:46 AM:
Dear ME, First of all we apologize for inconvenience we have caused due tothis. Please be informed that, we have quite a number of Suppliers tosupply the same item and we will try our level best to get the item within thepromised time frame. So, cancellation or failure in delivering will only incurafter we tried all sorts of ways to deliver the item.
Our respective team is working out to remove the item on website as soon as itis updated unavailable from relevant department. Kindly do forgive us for the disappointment that we have caused youand do accept our following Sorry Voucher. Code : SORRYxxk8xxx
Value : RM 20
Validity : 1 Month
Min Purchase : RM0 Valuable customers are our priority. Please feel free to revert to us at 03 8601 1888 and we will beglad to assist you. Thank you for shopping at Lazada Malaysia. Susila | Customer Service Associate | Lazada.com.my
Me, Sep 24 05:40 PM:
Hi ,
Im really really disappointed with the output that you have provided! I alreadybought all the accessories just happily awaiting for my phone to bearrived. Now suddenly update the status as "cancelled" and tellme because you cannot source the item and can't meet the delivery time frame,but why not update in the system properly when you start the offer? No one callme upfront for the cancellation or delay delivery too!
The conclusion is, you are not willing to honour the deal that you offered!!
Regards,
ME
Razel, Sep 24 05:14 PM:
Dear ME, We are very sorry foe the inconvenience. Upon checking order gotcancelled as of 2014-09-24 13:48:04 because we're unable to provide the itemwithin the delivery time frame. Please be informed that the 'charge' you see on your account isactually an authorization only. Lazada Malaysia does not capture any fundsuntil your order is processed. When an order is attempted, the bank is notifiedelectronically and funds are authorized even though the order may not gothrough. This authorization of funds will drop from your account inapproximately 5 to 15 working days depending on your bank. We truly apologize for any inconvenience this has caused you. Regards, Razel | Customer Service Associate | Lazada.com.my
ME, Sep 24 04:22PM:
This is about the order 308764766? Why my order being cancelled? Iplaced the order and paid via credit card?! Razel, Sep 24 12:02 PM: Dear ME, We apologize for the inconvenience. Upon checking your order ofAsus Zenfone 5 A500KL 16GB LTE White is still in process. We're still gettingthe order to our supplier. You may also track your order by going to www.lazada.com.my/order-tracking. We truly apologize for any inconvenience this has caused you. Formore information about Lazada, please visit us at http://www.lazada.com.my/faq/. Should you require further assistance please feel free to revert tous and we will be glad to assist you. Thank you for shopping at LazadaMalaysia.
Razel | Customer Service Associate | Lazada.com.my
ME, Sep 24 09:04AM:
I had placed an order of Asus Zenfone 5 A500KL 16GB LTE White at 21September 2014. And now I m unable to find this product in Lazada to checkagain the delivery lead time. I think the original delivery lead time is at 1 -3 business day.
Appreciate if you could expedite this order and update the order status intimely manner.
Thanks.
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发表于 21-9-2014 07:26 PM
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