Telekom Malaysia Berhad (TM) wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.
Please see below for the upgrading schedule between 16 June 2011 to 30 June 2011:
DATE
TIME
ACTIVITIES
AREA AFFECTED
SERVICE AFFECTED
16 June 2011
6.00 pm until 10.00 pm
Network upgrading at IP Contact Centre – Directory Assistance (103)
Nationwide
Customers may experience minor service interruptions to call Directory Assistance ‘103’
16 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform
Nationwide
TNB 15454 - Customers may experience minor service interruptions to call TNB Careline 15454.
18 June 2011
12.00 am until 2.00 am
Network upgrading to Next Generation Network (NGN)
Rumbia, Melaka
a)
Homeline / Streamyx / Businessline
From 06-3161 XXX to 06-3163 XXX
b) ISDN BRI
06-3168 0XX and 06-3168 1XX
Sg Tekam, Pahang
a)
Homeline / Streamyx / Businessline
From 09-4717 XXX to 09-4719 XXX
b) ISDN BRI
09-4710 0XX
Kota
Gelanggi 1/3, Pahang
a)
Homeline / Streamyx / Businessline
From 09-2051 XXX
From 16 June until 30 June 2011
5.00 pm until 8.00 pm
Network upgrading to Next Generation Network (NGN)
Duta, Kuala Lumpur
a)
ISDN PRI
From 03-6204 5XXX to 03-6204 8XXX
From 03-6207 1XXX to 03-6207 7XXX
03-6209 XXXX
21 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform
Nationwide
Universal International TollFree Number (800)
23 June 2011
12.00 am until 5.00 am
Upgrading our network – IP Prepaid
Nationwide
iTalk
25 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform
Nationwide
Infoline (600 8X XXX) and Talian Nur 15999
28 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform
Nationwide
International TollFree
(1800 80 XXXX and 1800 81 XXXX)
During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.
TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.
We wish to thank all our customers for their understanding and patience during the affected period.
Should you have any queries or require any assistance, please email us at help@tm.com.my.