DATE |
TIME |
ACTIVITIES |
AREA AFFECTED |
SERVICE AFFECTED |
16 July 2011 | 12.00 am until 2.00 am | Network upgrading to Next Generation Network (NGN) | Tanjung Sepat and Batu Laut, Selangor
|
a)
TM Phone (Homeline & Businessline) / TM Broadband (Streamyx)
From 03-3148 1XXX to 03-3148 2XXX
From 03-3197 2XXX to 03-3197 5XXX
b) ISDN BRI
From 03-3148 01XX to 03-3148 02XX
From 03-3197 61XX to 03-3197 65XX |
16 – 17 July
2011 | - | Upgrading of customer service support system | All areas in Perak, Pahang, Melaka, Kuala Lumpur, MSC, Selangor, Johor, Penang and Perlis |
Delay in processing complaints and trouble ticket for customers in the affected areas. However, we will continue to accept customer complaint and fault reporting which will be attended to as soon as the upgrading activity is completed.
Please CLICK here for the FAQ
|
18 July 2011 | 5.00 pm until 8.00 pm | Network upgrading to Next Generation Network (NGN)
| Kuala Sungai Baru, Melaka
|
a)
ISDN PRI
06-3882 XXX
|
18 – 19 July 2011 | 11.00 pm (18 July) until 6.00 am (19 July)
| Network upgrading activity | Brickfields |
TM Broadband (Streamyx) |
19 July 2011 | 12.01 am until 6.00 am | IPCORE Network upgrading activity | Melaka
|
Internet, Voice, Data and HyppTV services |
21 July 2011 | 12.01 am until 6.00 am | IPCORE Network upgrading activity | Johor Bahru, Johor Rasah, Negeri Sembilan |
Internet, Voice, Data and HyppTV services |
23 July 2011 | 12.01 am until 6.00 am | IPCORE Network upgrading activity | KOMTAR, Penang Melaka |
Internet, Voice, Data and HyppTV services
|
23 July 2011 | 12.00 am until 2.00 am | Network upgrading to Next Generation Network (NGN) | Gelang Patah, Johor
|
a)
TM Phone (Homeline/Businessline) / TM Broadband (Streamyx)
From 07-5101 XXX to 07-5104 XXX
b) ISDN BRI
07-5091 XXX
|
Teluk Kumbar, Penang |
a)
TM Phone (Homeline/Businessline) / TM Broadband (Streamyx)
04-6251 XXX
From 04-6491 XXX to 04-6496 XXX
b) ISDN BRI
04-6231 1XX & 04-6231 2XX
|
25 – 31 July 2011 | - | Maintenance work at SEA-ME-WE 4 (SMW4) submarine cable network linking Malaysia to Europe | Nationwide |
1)
Slow browsing and high latency while accessing international websites hosted in the United States, Europe and North Asia.
2)
Customers using Virtual Private Network (VPN) and other critical business applications linked to US, Europe & North Asia may experience some level of service degradation. |
26 July 2011 | 12.01 am until 6.00 am | IPCORE Network upgrading activity | Nationwide
|
Internet, Voice, Data services specifically to Hong Kong and Tokyo. |
28 July 2011 | 12.01 am until 6.00 am | IPCORE Network upgrading activity | Seberang Jaya, Penang |
Internet, Voice, Data and HyppTV services |
28 – 29 July 2011 | 11.00 pm, 28 July until 4.00 am, 29 July | IPCORE Network upgrading activity | Hiliran, Southern region |
TM Broadband (Streamyx) |
30 July 2011 | 12.01 am until 6.00 am | IPCORE Network upgrading activity | Nationwide |
Internet, Voice, Data services specifically to San Jose and Palo Alto, USA. |
30 July 2011 | 12.00 am until 2.00 am | Network upgrading to Next Generation Network (NGN) | Kangkar Pulai, Johor
|
a)
TM Phone (Homeline/Businessline) / TM Broadband (Streamyx)
From 07-5271 XXX to 07-5274 XXX
b) ISDN BRI
07-5281 XXX
|
Bertam, Melaka |
a)
TM Phone (Homeline/Businessline) / TM Broadband (Streamyx)
From 06-3121 XXX to 06-3123 XXX
From 06-3124 1XX to 06-3124 5XX
06-3125 XXX
b) ISDN BRI
06-3111 XXX
|