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发表于 24-6-2009 04:51 PM
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27# 大 中 小 发表于 18-6-2009 02:00 PM 只看该作者
谁知道英文active and passive voice的报告要怎么做。。
今天刚抽到的。。
不懂要怎样呈现。。
~Susan娴~
active voice = imaging when sales ppl calling u, how they voice looking.
Passive voice = imaging when u call to Gaverment or some servcies hotline..... how they answer u.....
Active & passive = who, when, why, condition, what is behind
How to change passive to active? lot of services company GOAL. or TOP target.
When active became passive, what will happen......
just do some research on the helpdesk / servicedesk management . |
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