Samsung Galaxy S2 和 Note 有问题？

IbanezDota

想说败一架S2 或 Note来的，但看到FB有人share酱的feedback....各位觉得可信度多少？？ 谢！


link:  (看到我眼花。。。。。:@)
Read This before Buying Samsung Galaxy S2

Summary: Samsung Galaxy S2 shut down itself and failed to switch on back, battery last for 3 hours after 5th day purchasing the phone. Failed to charge the phone; error message “Battery Disconnected” when plugging travel charger on 9th day after date purchased. Samsung refused to change new unit even phone faulty less than 2 weeks, technician expect customer to send mobile to service center every time same problem persist. Samsung technician is blaming market application causing phone problem even never take other aspect to consideration like battery or phone circuit faulty. Samsung service center never call back to customer to collect mobile after long time of period, customer have to go to service center to check his phone repaired or not. Samsung Notes also last for 2 hours and phone temperature very hot. Samsung mobile users complained failed to called service center as line busy whole day, every day, customers unable to check when phone is ready or phone status by calling service center. Do you want to wait for 2 hours to charge your phone again just after fully charged 3 hours ago when you about to go out from home? Or do you want to bring 2% battery level Samsung Galaxy S2 with you going out and hoping no one call when you are outdoor. What if there is important or urgent call? Or worse, even you can wait 2 hours to charge your Galaxy S2, your phone won’t charge when error message “Battery Disconnected” from your phone. Mobile phone are suppose to serve us to call connecting with people, provide calendar, tasks, and memo and others tools. Indeed we are using faulty Samsung phone, serving the phone by sending it to service center which cost us money, time, effort. Hence, we are not being paid by Samsung to test their phone and give feedback to them.

Full Story
I bought Samsung Galaxy S2 at Digi Center with SmartPlan 68. After Day 5 using it, I disconnect the charger from the phone after fully charged, left it on the table, and walk away. When I came back to check the phone after 3 hours, the phone has been shut down itself. The phone's temperature was quite hot and i couldn't switch on the phone even tried few times. Later successfully switched on the phone after few times, discover the phone battery left 2% only. Does it make sense that high end phone like Samsung Galaxy S2 shut down itself and left 2% battery level after 3 hours?
Then I called to Digi salesperson who sold the phone, he advised to go to Samsung service center. I went to Samsung service center at Low Yat as instructed, but only left Samsung Sales Counter at Level 1. After I told the salesperson the phone situation, they suspect the battery or phone circuit faulty. They updated that Samsung service center has moved to Berjaya Plaza opposite Times Square, so I headed there the next day as the service center closed after operating hours.
As I went to Samsung service center and complaint about the phone shut down itself and last for 3 hours only after fully charged, the customer service frontdesk request me to leave my Samsung Galaxy S2 at service center. I was quite reluctant due to bought the phone for 5 days only, I tried to request change 1 to 1 (new unit), but frontdesk said need to leave my phone there. As I was still complaining, the frontdesk asked phone technician to talk to me. The technician mentioned no such things change 1 to 1 (new unit) even 5 days only and policy never stated that in warranty. As I mentioned my relative and friend change 1 to 1 (new unit) before for Iphone and other phones during their phone faulty, Samsung technician said Iphone have no service center in Malaysia, that’s why can change 1 to 1(new unit), but there are Samsung service center in Malaysia therefore can’t change to 1 to 1(new unit), he added if I don’t believe, he asked me to check with nearby phone service center like Nokia and Sony. I asked Samsung technician that I have to keep coming to service center if the phone keep faulty without changing to new unit? He insisted yes. The technician suggest to upgrade the android software for the phone, he confidently informed those application that we download from market can caused the phone shut down and battery last 3 hours. Samsung technician didn’t even mentioned could be battery or phone circuit problem like salesperson does as Samsung technician keep blaming application like whatsapp, viber, etc causing the problem. I have no choice but to leave Samsung Galaxy S2 at service center.
As you all can see the photo, many Samsung Galaxy S2 users are bringing their phone to service center after using for few days only. Some of them complained no voice heard from the phone after 1 minute talking in the phone. The customer has to call again to talk another 1 minute again. Some complained the phone switch off itself and no longer able to switch on back the phone after purchased few days only. As you can see the photo, one customer is bringing back his faulty phone again to Samsung service center. He is even complaining regret buying Samsung Galaxy S2, and also claimed that Samsung service center never call him back to collect his phone after so long time.
I collected the phone the next day after Samsung technician upgraded android software to 2.3.6. Another customer bring his phone to service center as his Samsung Notes also having problem include phone temperature very hot and battery last for 2 hours only. I need to season the phone again to my usual state as Samsung service center had factory reset my Galaxy S2. Since Samsung technician claimed that market application caused the phone to such, I never install any single application from market.
  After using the phone till Day 9 from the day I purchased it, I plug in travel charger when my battery left 7%, an error message pop out “Battery Disconnected”. I tried few times unplugging and plugging back charger to phone, but the error message still repeat and my phone is still not charging. I tried to call the service center for many times but line was engaged. Again I bring my phone to Samsung service center at Berjaya Plaza to complain, same method customer service will said I need to leave my phone at service center to investigate for at least 3 days, may need 7 days if necessary. As you can see photo, many Samsung mobile users are bringing their phone include Samsung Galaxy S2 and etc to service center. One Indian guy sitting beside me also complained that he called many times to service but line is busy and can’t get through

vR33

有华语版吗？

IbanezDota

有华语版吗？
vR33 发表于 24-11-2011 01:08 PM

    我不厉害的。。。无能为力。。。翻译有如登天。 查了几下字典才明白这分享

IbanezDota

Lz 我想你要公开东西请翻译华语！
之前的S2 是有电池和机容易发热！可是现在这个问题已经Fix 了 ...
Kemon88 发表于 24-11-2011 01:12 PM

    google 翻译???

neil_kk

S2自动关机而不能开回，购买第5天，电池只能用3个小时。购买第九天不能充电，错误信息“电池未连接。尽管手机有购买少过2星期就有问题不过三星拒绝更换新机，技术人员指示有同样问题再到回来维修。技术人员也责怪市场的程序（apps）导致问题发生不过却未能解释电池问题的原因。时间关系下删数千字

秋の天

S2自动关机而不能开回，购买第5天，电池只能用3个小时。购买第九天不能充电，错误信息“电池未连接。尽管手 ...
neil_kk 发表于 24-11-2011 02:25 PM

   摘要：三星Galaxy S2下来本身和关闭失败切换回，持续3小时后第5天购买手机的电池。无法给手机充电;在插上旅行充电器，购买日期后第9天的错误消息“电池断开连接”。三星拒绝改变新的单位，甚至是手机故障少于2周，技术员预期客户发送移动服务中心，每一次同样的问题仍然存在。三星技术人员指责市场的应用，使手机的问题，甚至从来没有采取其他方面的考虑，如电池或电话电路故障。三星服务中心从来没有回调到客户移动后，周期长的时间收集，客户到服务中心，检查他的手机修理或没有。三星还注意到去年为2小时手机的温度很热。三星手机用户抱怨没有线路忙整整一天称为服务中心，每天都有客户无法检查当手机准备就绪，或致电服务中心电话状态。你要等待2小时到您的手机充电后完全充电3小时前，当你去从家里吗？还是你想，把2％的电池电量三星Galaxy S2你走出去，希望没有一个人叫时，你是户外。如果有重要或紧急的电话吗？或者更糟，甚至你可以等待2小时，收取您的银河S2，您的手机将不充电时出现错误消息“电池断开”从您的手机。手机是假设为我们服务调用与人的连接，提供日历，任务，备忘录和其他工具。事实上，我们使用故障的三星手机，通过手机发送到服务中心，花费金钱，时间，精力的服务。因此，我们没有得到三星测试自己的手机，并反馈给他们。

全文
我买了三星Galaxy S2从DIGI SmartPlan 68中心。我每天用5后，断开手机充电器充满电后，左边的桌子上，走开。当我回来检查后3个小时的电话，手机已被关闭本身。这款手机的温度是相当火爆，甚至尝试了几次电话，我不能切换。后来成功地在手机上切换几次后，发现手机电池只留下2％。是否感，像三星Galaxy S2的关下来本身的高端手机和2％的电池电量在3小时后离开吗？
然后我打电话给Digi销售的手机的销售人员的，他建议去三星服务中心。在低逸我去三星服务中心的指示，但只留下1级反三星销售。当我告诉销售人员的电话的情况，他们怀疑电池或手机的电路故障。他们更新，三星服务中心已经转移到柏嘉雅广场时代广场对面，所以我为首第二天服务中心工作时间后关闭。
正如我去三星服务中心和有关电话投诉关闭3小时后，才最后完全充电，客户服务frontdesk要求我离开我的三星Galaxy S2服务中心。我很不愿意由于只买了5天的电话，我试图要求的变化1 1（新单位），但frontdesk说有需要离开我的手机。我还在抱怨，frontdesk询问电话技术员跟我说话。技术员提到没有这样的事情改变了1到1（新单位）甚至只有5天，政策从来没有说，在保修期内。正如我提到的iPhone和其他手机之前我的亲戚和朋友改变1 1（新单位）在自己的手机故障，三星的技术人员说，iphone有没有在马来西亚服务中心，这是为什么可以改变1 1（新单位），但有三星服务中心在马来西亚，因此不能更改为1 1（新单位），他补充说，如果我不相信，他问我要检查附近的电话服务中心，如诺基亚和索尼。我问三星的技术人员，我要保持服务中心，继续在不改变到新的单位，如果手机故障？他坚持肯定的。技术员建议升级Android软件的手机，他信心十足地告诉这些应用程序下载，我们从市场可以造成关机的手机和电池前3个小时。三星技术人员甚至没有提到可以像营业员的电池或手机电路问题，并作为三星的技术人员不断指责whatsapp，viber等应用程序引起的问题。我别无选择，只能离开三星Galaxy S2服务中心。
大家都可以看到照片，许多三星Galaxy S2的用户把他们的电话服务中心后，使用只有几天。其中有些抱怨没有听到声音从电话后1分钟，在电话交谈。客户再次呼吁再次谈另1分钟。有些投诉电话交换机和关闭本身不再能够购买仅几天后切换回电话。正如你可以看到照片，一个顾客带回他的故障手机再次三星服务中心。他甚至抱怨后悔买三星Galaxy S2，还声称，三星服务中心从来没有叫他回去后这么长时间收集他的电话。
我收集的电话后第二天三星技术员Android软件升级到2.3.6。另一个客户带来了他的电话服务中心，作为他的三星还注意到有问题，包括手机的温度非常热，只有2个小时的电池寿命。我需要再次赛季的电话我平时的状态，作为三星服务中心出厂重置我的银河S2。由于三星的技术人员声称，市场应用造成手机等，我从来没有安装任何单一的应用程序从市场。
  使用后的一天，我购买的手机，直到第9天，我插上旅行充电器，当我的电池离开7％，一个错误消息弹出“电池断开”。我试过几次拔出和堵塞充电器到手机上，但此错误信息仍然重复，我的手机仍然不充电。我多次尝试呼叫服务中心，但从事线。我再次把我的手机，三星服务中心在柏嘉雅广场的抱怨，同样的方法的客户服务会说，我需要离开我的电话服务中心，至少3天的调查，如果有必要，可能需要7天。正如你可以看到照片，许多三星手机用户带来了自己的手机，包括三星Galaxy S2服务中心等。坐在我旁边的一位印度小伙也抱怨，他多次调用服务，但线路正忙，无法通过

ben小喇叭

看个人吧，我本人买过S2和NOTE的AP版，都是外国第一批的，真的都没有以上问题，当然不是100%完美，不过不至于要拿去修理之类的～

撒旦的诅咒

用三个月多，没问题哦           

neil_kk

摘要：三星Galaxy S2下来本身和关闭失败切换回，持续3小时后第5天购买手机的电池。无法给手机充电 ...
秋の天 发表于 24-11-2011 02:29 PM

    李海霞

hoongyin07

电池的 Prob ,而且 Within 5 days 当然是找回 DIgi 啦

samsung 打死都不要换给你

秋の天

李海霞
neil_kk 发表于 24-11-2011 03:02 PM

   google translate啦~
btw，好多错字~

Jason929

depend咯，可能那個人不好彩買到問題機
不過如果別人用到沒有問題而只是你用到有問題，是不是應該要檢討一下自己的使用方法咧？

-Mint-

defect unit一定有的嘛

hoongyin07

认同你的说法~Digi跟Samsung完全都没有连线的~
Kemon88 发表于 24-11-2011 03:43 PM

    有连线 ， 但是 within 7 天你是対回那个 Reseller 而不是 Service center 把

我的眼

用了三个月多几乎没问题

hengng

他的是 Samsung Galaxy S i9100G有问题, 不是Samsung Galaxy S i9100  !!!

perfectnitemare

这么糟？
看来买机真的要看运气
不过G版好像比较多问题

堕落子

楼主，有兴趣买htc吗？


(posted by mobile)

jacky53z

如果你们的galaxy sII 是第一代的就是英文版的，如果有出现自动关机的话，先别紧张拔掉电池在重新开机，然后进入-设置-显示-水平校准（sII有两个），然后重新校准就行了。
如果你是新版本，比如2.3.4的话就不用喽。因为动力感应失准会导致很多问题发生，这个连samsung的客户服务人员自己都不懂的，因为我买了很多很多台samsung其中蛮多有那样的问题
然后研究出来的，如果你送回原厂也是要等一两个星期，过后问题还是会回来的。

IbanezDota

楼主，有兴趣买htc吗？


(posted by mobile)
堕落子 发表于 24-11-2011 08:40 PM

有什么看头？