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查看: 8386|回复: 115
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投诉starhub broadband后，他们的回复。
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Dear Mr XXX
Thank you for using our Network Utilities online.
In regards on the test results that you had provided; we noticed that
you are connected wirelessly or to a DLink router; however the
results may vary and inaccurate.
We wish to share with you that the following conditions must be
fulfilled for an accurate test result for our engineers to understand
the issue better.
1. Computer connected directly to the Motorola SB5101 cable modem
(i.e. bypass the router, if any).
2. No wireless connection.
3. Latest Java plug-in (Download the latest at
http://www.java.com/en/download/manual.jsp)
4. Use Ethernet connection (UTP 100BaseT) whenever possible.
5. No other Internet software running.
In the mean time, we wish to better understand the slow access that
you are experiencing. Hence, we would appreciate it if you could
check and provide us with the following details, as it would assist
our engineers in their investigations.
1. HFC MAC ID (found at the barcode sticker on the cable modem):
xxxxxxxxxxxx (Please verify)
2. Location of your cable modem - Living/Bedroom?:
3. When did the issue started and what time would the issue occur
most likely?:
4. Operating system (OS version / Service Pack):
5. Can the issue be resolved with a direct connection between your PC
and the Motorola SB5101 cable modem (bypassing your DLink router)? :
6. Please list Firewall, anti-virus, peer-to-peer software running on
your PC. (Please include vendor and version):
7. Have you done any tweaking to the OS Registry?:
8. Would you encounter the same issue on a different PC? :
9. Please provide the Port number and IP address of the site/server
that is having latency:
10. Test account User ID and password (if any):
11. Server admin's contact number or e-mail address:
12. Java Version (Refer to Network Utilities Guide.pdf for a guide to
verify the Java version):
13. Please connect your Motorola SB5101 cable modem directly to the
computer, bypassing any router & splitter when performing the
following tests:
1. 3 x Bandwidth meter test. (Please submit your results via
http://utilities.starhub.com)
2. 3 x Trace route to sites which you experience latency. (Please
submit your results via http://utilities.starhub.com)
(Refer to Network Utilities Guide.pdf for the guide on how to obtain
the information from our website)
14. Date and time of when the results are performed:
15. How long does it take for you to load up the website that you
experience slow access with? :
(Please reply us back with this e-mail after you had filled in the
details and performed the test above).
If you have any questions on StarHub MaxOnline services, please call
us on our Customer Care hotline at 1633 (+65 6820 1633 from
overseas), e-mail to this address or fax in to 6720 5000.
Yours sincerely
Nur Mohammed
Customer Affairs
StarHub Ltd.    Reg. No.: 1998xxxxxx This email is confidential and privileged.  If you are not the intended recipient, you must not view, disseminate, use or copy this email. Kindly notify the sender immediately, and delete this email from your system. Thank you. Please visit our website at www.starhub.com.
最近的网速越来越差，昨晚终于按耐不住去starhub utilities 按了report。
结果，回复我这样的一封email。
好想回复＂fxxk＂给他阿。 |
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发表于 3-3-2011 04:02 PM
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如果我有酱厉害，我还需要在foodcourt收碗、抹地? |
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楼主 |
发表于 3-3-2011 04:09 PM
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如果我有酱厉害，我还需要在foodcourt收碗、抹地?
全阳卦 发表于 3-3-2011 04:02 PM 
有没有英文版的，我copy，paste 回去。 |
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发表于 3-3-2011 04:12 PM
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有没有英文版的，我copy，paste 回去。
san_83 发表于 3-3-2011 04:09 PM
If I got sauce power ah, I don't have to clear table and mop floor at foodcourt la, fxxk! |
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楼主 |
发表于 3-3-2011 04:28 PM
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If I got sauce power ah, I don't have to clear table and mop floor at foodcourt la, fxxk!
全阳卦 发表于 3-3-2011 04:12 PM
sauce powderful。
佩服佩服。
该不会是谷歌转换站吧？ |
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发表于 3-3-2011 04:30 PM
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sauce powderful。
佩服佩服。
该不会是谷歌转换站吧？
san_83 发表于 3-3-2011 04:28 PM
有酱多li li la la, 当然是出自我这个目不识丁的老粗啦。 |
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发表于 3-3-2011 04:53 PM
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我没看LZ写什么...
我自己的是M1...
我晚上根本不能上网...还会断线的～
M1回应“我们的线在白天是没有问题的～就是所谓要有太阳～
没太阳...没线...
不知道什么道理～ |
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发表于 3-3-2011 04:56 PM
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我没看LZ写什么...
我自己的是M1...
我晚上根本不能上网...还会断线的～
M1回应“我们的线在白天是没有 ...
蓝岚公主 发表于 3-3-2011 04:53 PM
换starhub, 我的没问题。
你跟他说我只要给看到太阳的时段而已，你要折扣给我 |
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发表于 3-3-2011 04:59 PM
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原本是签starhub的..我朋友却说starhub烂..
才会签M1的～ |
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发表于 3-3-2011 05:01 PM
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楼主是投诉bandwidth？下次换SingTel吧...嗯？ |
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发表于 3-3-2011 05:02 PM
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原本是签starhub的..我朋友却说starhub烂..
才会签M1的～
蓝岚公主 发表于 3-3-2011 04:59 PM
很明显，你朋友老点你。如果你的电话配套和上网配套同时是starhub的还有折扣呢。
本人在用着starhub 100mbps配套，晚上上网一般上没问题，除非家里有人在看pps或下载....... |
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发表于 3-3-2011 05:03 PM
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原本是签starhub的..我朋友却说starhub烂..
才会签M1的～
蓝岚公主 发表于 3-3-2011 04:59 PM
M1的更烂啊 公主 |
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发表于 3-3-2011 05:04 PM
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发表于 3-3-2011 05:05 PM
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发表于 3-3-2011 05:08 PM
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回复 11# 全阳卦
我不是PR..我电话是用预付卡的～ 什么叫“老点”～ |
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发表于 3-3-2011 05:09 PM
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回复 12# elearning
我之前不知道嘛... 申请了..才知道..
才刚签2个月而已..
可以后悔？？ |
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发表于 3-3-2011 05:10 PM
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100mbps? 有钱叻
几个人一起上网打game一定很爽
elearning 发表于 3-3-2011 05:05 PM
整间屋子的人share.....一个月几块钱酱咯 |
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发表于 3-3-2011 05:10 PM
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回复 13# lampmaker
fiber ？？？ |
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发表于 3-3-2011 05:11 PM
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回复 全阳卦
我不是PR..我电话是用预付卡的～ 什么叫“老点”～
蓝岚公主 发表于 3-3-2011 05:08 PM
不是pr也能够申请，给200块抵押金就好。
老点是给你错误的讯息导致你做了错的决定的意思 |
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发表于 3-3-2011 05:14 PM
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回复 18# 蓝岚公主
乱讲的，不要理我
那个家伙一定是在乱讲话，下次问他名字，shoot一封email过去给他够够力！ |
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