航空公司哪家差？欧洲多家登上“差评榜”

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近日，英国消费者网站Which? Travel发表年度航空公司调查报告。其中，英国航空和美国航空在长途航班项目中被旅客给出最多差评；爱尔兰瑞安航空和西班牙伏林航空在短途航班项目中被给出最多差评。

中新网报道，这份调查共发出超过6500分问卷，询问旅客对航班饮食、登机与机舱服务的评价，英航在“饮食品质、座位舒适度、短途和长途服务”等项目评价都很差，长、短程航班都只有55%的好评，分别排行倒数第二和第三。

英航对此深感不服，声称他们在新的飞机、膳食、贵宾室和科技投资65亿英镑（约合人民币593亿元），内部数据也显示顾客满意度已开始持续上升。

而美国航空在长途航班只获得48%好评、表现最差，他们表示，非常认真看待消费者反馈的意见，但Which? Travel只用53份问卷就下判断，让该公司深表失望。

报告也指出，表现最差的短途航班为爱尔兰瑞安航空（Ryanair）、好评仅44%，西班牙的伏林航空（Vueling Airlines）倒数第二、好评度54%。

英国廉航“捷特2航空”（Jet2）以优质服务和合理票价成为最佳短途航班，长途航班则以新加坡航空表现最佳，阿联酋航空跟维珍航空紧追其后。

“年复一年，一些航空公司持续秀下限，但对我们许多人来说，总是还有选择的。”Which? Travel编辑波兰德说：“就算你是某家航空公司的忠实顾客，但若他们的服务品质一路下滑，跟其他航空公司一样让你失望的话，就请别再跟他们往来。”

山地居民

肯定是假新聞

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https://www.news.com.au/travel/t ... f1ee53516ba58f7b7a7


British Airways, Ryanair and American Airlines named the worst airlines in the world
When it comes to flying, there’s a lot that can determine whether an airline is good or bad. But three have topped the list as the worst for 2019.

American Airlines, British Airways and Ryanair have been named some of the worst airlines in the world.

An annual airline survey has found the well-known carriers at the bottom of the charts when it comes to food and drink, seat comfort and value for money.

The annual Which? study ranks both short-haul and long-haul airlines on several criteria.

This includes the boarding process, comfort of the seats, meal options, in-flight entertainment and value for money,

Along with the seat pitch (size of the seating area, including legroom) and the punctuality of flights, each airline is given an overall percentage score.

After asking more than 6500 holiday-makers about their flight experiences, Ryanair and British Airways came out as losers for short-haul travel.

Ryanair was at the bottom with a customer score of just 44 per cent after receiving one star out of five in all categories apart from value for money, which was two stars.

It has been voted the worst for six years in a row.

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