【服务】celcom center

jcwc84

话说有没有人去三哩的celcom center那里注意到...


做什么 "ONLY FOR YOU" 的 feedback 是他们自己用手指插的?


不是only for customer的meh?这样怎样会增加员工的效率?

话说我老婆之前去terminate service,刚坐下就望着那个customer feedback screen,他很紧张的就自己压压压了,

之后我老婆的话还没问完,服务员就草草说你回家等之类的话,按下一位的号码,留下很多问号在头上,下个顾客又在后面等,很pai seh再问下去.

比起DIGI的服务员会问:"我还有什么可以帮到你吗?"

天地通?差天差地

celcom好差


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话说我写了一段肺腑之言和鸟语花香的爱情书给celcom总部了.

他们的feedback如下.

Dear Mr Chong

Thank you for your e-mail.

We wish to extend our gratitude on your invaluable feedback. We value your suggestions and we will take appropriate action to improve and enhance our  service for the benefit of our customers.
Rest assure that your feedback has been extended to the appropriate department for their deliberations and next course of action.

We view your comments very seriously indeed as it presents us with an opportunity to focus on ways and means to fortify our service for the benefit of Celcom customers mainly and your goodself especially.

Best regards

Mohd Firdaus Mohd Nor
Customer Interaction Management
Customer Service

不知道他们会不会出事,好担心

ansonbaby

天地通?差天差地 ! haha...好耶！！！

jcwc84

天地通?差天差地 ! haha...好耶！！！
ansonbaby 发表于 9-9-2011 11:40 PM

感谢支持

minidodo

真的很差下........

satmy

那個bluecube有個女的很索。。。

v.vivian75

它差！每年还过亿零吉收入？
我看它一点也不差。

jcwc84

它差！每年还过亿零吉收入？
我看它一点也不差。
v.vivian75 发表于 11-9-2011 06:21 PM

你觉得它什么不差?

真的很差下........
minidodo 发表于 10-9-2011 11:00 PM

受害者+1

那個bluecube有個女的很索。。。
satmy 发表于 10-9-2011 11:59 PM

有么?全部看到的是土著而已

jcwc84

话说我写了一段肺腑之言和鸟语花香的爱情书给celcom总部了.

他们的feedback如下.

Dear Mr Chong

Thank you for your e-mail.

We wish to extend our gratitude on your invaluable feedback. We value your suggestions and we will take appropriate action to improve and enhance our  service for the benefit of our customers.
Rest assure that your feedback has been extended to the appropriate department for their deliberations and next course of action.

We view your comments very seriously indeed as it presents us with an opportunity to focus on ways and means to fortify our service for the benefit of Celcom customers mainly and your goodself especially.

Best regards

Mohd Firdaus Mohd Nor
Customer Interaction Management
Customer Service