苹果“回收和替换”计划。(iMac 1TB Seagate Harddisk between May 11 and July 11)

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1)  iMac 1TB Seagate Hard Drive Replacement Program2）MacBook Bottom Case Replacement Program
3）MacBook Pro: Distorted video or no video issues
4）Apple Headphones with Remote Replacement Program
5）Apple Ultracompact USB Power Adapter Exchange Program

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iMac 1TB Seagate Hard Drive Replacement Program

Languages

• English
• 日本語

Apple has determined that a very small number of Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems, may fail under certain conditions. These systems were sold between May 2011 and July 2011.

Apple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.

Apple is contacting affected iMac owners who provided a valid email address during the product registration process to let them know about this program.  If you have not been contacted, but think you have a 1TB Seagate hard drive, you can enter your serial number below to see if it's part of this program.

  Finding your iMac serial number is easy. See how.


Replacement Process

If your iMac has an affected hard drive, please choose one of the options below to get it replaced:

• Apple Retail Store - Set up an appointment with a Genius.
• Apple Authorized Service Provider - Find one here.
• Apple Technical Support - Contact us for local service options.

Apple recommends replacing affected hard drives as soon as possible.  Before you go in for service, please back up your data. Learn more about backup options.

Additional Information

You will need to have the original OS installation discs that were shipped with your product in order to re-install your operating system, other applications and any backed up data after your hard drive is replaced.

This worldwide Apple program does not extend the standard warranty coverage of the iMac.

Apple will replace affected Seagate hard drives, free of charge, until July 23rd, 2012. Apple will continue to evaluate service data and will provide further extensions to this program as needed.

来自 ：http://www.apple.com/support/imac-harddrive/

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MacBook Bottom Case Replacement Program

Languages

• Dansk
• Deutsch
• English
• Español
• Suomi
• Français
• Italiano
• 日本語
• 한국어
• Nederlands
• Norsk Bokmål
• Polski
• Portuguese Brasileiro
• Português
• Pусский
• Svenska
• 简体中文
• 繁體中文

Apple has determined that under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may experience this issue.

Apple will replace the bottom case of any affected MacBook, free of charge, that exhibits the issue.

Bottom Case Replacement Process

You may choose from three options to get a replacement bottom case for your MacBook. In all cases, your MacBook serial number will be checked to verify that it is eligible for this program.

Assisted service

• Visit an Apple Retail Store - Set up an appointment with a Genius.
• Visit an Apple Authorized Service Provider - Find one here.

Self service

• Order a replacement bottom case kit online.
  • You will receive a kit that includes a new bottom case, screws, a Phillips head screwdriver, and instructions for how to remove the current bottom case and install the new one.
  • If you feel comfortable with the self-service option, you can place your order via the web.
  
  

Note: If your MacBook does not exhibit any signs of this issue, no action is required on your part at this time.

Additional Information

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook.

This program covers affected MacBooks for two years from original purchase date. Apple will continue to evaluate the service data and will provide further extensions to this program as needed.

Information as of 2011-05-27

来自 ：http://www.apple.com/support/macbook-bottomcase/

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MacBook Pro: Distorted video or no video issues

• Last Modified: March 04, 2011
• Article: TS2377

Symptoms

In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.

What to look for:

• Distorted or scrambled video on the computer screen
• No video on the computer screen (or external display) even though the computer is on

Specific products affected:

• MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
  • MacBook Pro (17-Inch, 2.4GHz)
  • MacBook Pro (15-Inch, 2.4/2.2GHz)
  • MacBook Pro (Early 2008)
• These computers were manufactured between approximately May 2007 and September 2008

Products Affected

MacBook Pro, models with NVIDIA GeForce 8600M GT graphics processors

Resolution

If your MacBook Pro is exhibiting any of the symptoms listed above, please take it to an Apple Retail Store or anApple Authorized Service Provider (AASP) for evaluation, or call your nearest Apple Contact Center. Before visiting the Genius Bar at the Apple Retail Store, please make a reservation (available in some countries only).

Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process.

Note: If your MacBook Pro is not experiencing any of these symptoms, you do not need to contact Apple.

Apple will continue to evaluate the repair data and will provide further repair extensions as needed.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.


来自：http://support.apple.com/kb/TS2377

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Apple Headphones with Remote Replacement ProgramLanguages

• Dansk
• Deutsch
• English
• Español
• Suomi
• Français
• Italiano
• 日本語
• 한국어
• Nederlands
• Norsk Bokmål
• Polski
• Portuguese Brasileiro
• Português
• Pусский
• Svenska
• 简体中文
• 繁體中文

Apple has determined that the Apple Headphones with Remote included with the iPod shuffle (3rd gen) may fail under certain conditions. A very small percentage of iPod shuffle owners have experienced this issue.  These headphones were included with the iPod shuffle (3rd generation) made between approximately February 2009 and February 2010.  

If your headphones stop working or work intermittently as described below, Apple will replace them, free of charge, for two years from date of purchase.

Symptoms

• Controls are non-responsive or work intermittently
• Unexpected volume increase or decrease
• Unexpected playing of voice feedback

Product Description

• Apple Headphones with Remote - included with iPod shuffle (3rd generation).

Serial number ranges of the iPod shuffle with the covered headphones:
xx909xxxxxx to xx952xxxxxx
xx001xxxxxx to xx004xxxxxx

How to find the serial number on an iPod shuffle.

Note: Apple In-Ear Headphones with Remote and Mic and Apple Earphones with Remote and Mic which exhibit the symptoms noted above are also covered under this program.

All of these headphones have an in-line remote on the right earbud cable like the one illustrated here:

Next Steps

If your headphones are experiencing any of the symptoms noted above, please use the Online Service Assistant on the Apple Support site to begin the replacement process. You will need to provide the following information:

• Serial number of your iPod or iPhone
• Shipping and Billing addresses
• Credit card information

Please choose "Replace part or accessory" as the service needed. Then choose "Headphones" to complete the request.

Upon completion of your online service request, Apple will send you a replacement along with a pre-paid return envelope so that you can ship back the original headphones. It's important that you return the original headphones so that they can be examined and recycled responsibly. If Apple does not receive your original headphones within 10 business days, your credit card will be charged a non-return fee.

You may also visit an Apple Retail Store to obtain a replacement. We recommend you set up an appointment with aGenius. Outside the U.S., please visit an Apple Authorized Service Provider to obtain a replacement.

If you have any issues placing the replacement order, please contact Apple.

Additional Information

This worldwide Apple program does not extend the standard warranty coverage of the covered headphones.

Apple will continue to evaluate the repair data and will provide further updates to the program if needed.

Information as of 2010-04-16

来自：http://www.apple.com/support/headphones/replacementprogram/

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Apple Ultracompact USB Power Adapter Exchange ProgramLanguages

• English
• Español
• Français
• 日本語

Important Safety Notice

On September 20, 2008, Apple announced the Apple Ultracompact USB Power Adapter Exchange program.

Apple has determined that under certain conditions the new ultracompact Apple USB power adapter's metal prongs can break off and remain in a power outlet, creating a risk of electric shock.  We have received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported.

The ultracompact USB power adapters were supplied with every iPhone 3G sold in the following countries, and may also have been purchased separately as an accessory:

• US
• Japan
• Canada
• Mexico
• Several Latin American countries (click here for a detailed list of countries)

Note: Apple USB power adapters supplied with original iPhones or supplied with iPhone 3G units sold in other countries are not affected.

Customer safety is always Apple's top priority, and therefore we have voluntarily decided to exchange every ultracompact power adapter for a new, redesigned adapter, free of charge.      

Users with ultracompact power adapters should immediately stop using them until they exchange them for a new, redesigned ultracompact adapter.

In the meantime, they should charge their iPhone 3G by connecting it to their computer with the USB cable that came with their iPhone or by using a standard-sized Apple USB Power Adapter (with fold up prongs) or with a third party adapter designed to work with the iPhone, such as a car charger.  

Identifying your adapter

If you purchased an iPhone 3G in any of the countries listed above, you received the ultracompact USB adapter.

Compare your USB power adapter to the pictures below.  If it matches, we will provide a replacement adapter in exchange for your current one.

If you have purchased this ultracompact adapter as a standalone accessory, you may also exchange it for a new one.           
Replacement adapters have a single green dot on the bottom, like this:

If you have an ultracompact adapter with a green dot on the bottom, you already have a new, redesigned adapter and do not need to participate in this exchange program.

The Exchange Process

Replacement adapters will be available starting Friday, October 10, 2008.   Please see below for the exchange process in your country.

US, Canada and Japan

There are two ways to exchange your current ultracompact Apple USB power adapter for a new, redesigned adapter.

• Order a replacement adapter by contacting Apple Technical Support. These replacement adapters will ship within one business day of your order.
• Exchange your adapter at an Apple Retail Store starting on October 10.

We'll need to collect your iPhone 3G's serial number as part of the exchange process.

If you apply via Apple Technical Support, you will also need to provide your iPhone's IMEI number along with your name and address so that we can send you a new adapter along with a shipment box so that you can return the affected adapter to Apple.  

If you visit an Apple Retail Store, you need to bring your affected adapter(s) and your iPhone 3G(s) with you to complete the exchange process.      

Mexico and Latin America

If you live in Latin America, please contact your local wireless carrier to replace your adapter.

Thank you for your cooperation with this exchange program, and we apologize for any inconvenience.

来自：http://www.apple.com/support/usbadapter/exchangeprogram/