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写给TMNet有关P2P的投诉信,第7页164楼就是P2P的公告，如何投诉CFM？
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Title: Did Streamyx Limiting P2P Bandwidth.
Greetings to you and I would like to make some enquiries regarding to P2P software.
The problems that I encountered are that stated as below:
1. slow connection as the speed does not reach what expected.
2. limited high speed time for P2P software
And these are the details regarding to the matters above mentioned:
1. Slow Connection
This is the main problem that troubles me since the beginning of the February. Before February I have no problems at all using any kind of P2P software, only after this and the nightmare start haunting me.
As usual I use the P2P software to download my stuffs. The line is confirm stated to be slow and below 10KB/s. Sometimes even worse that it might reach ridiculous low, the connection is said to be stop at 0KB/s or sometimes you are lucky and you get around 5KB/s.
2. Limited High Speed Time
This is weird as the high speed time can said to be very accurate. And what I have to say is that it is unbelievable precise. The schedule for high speed varies from day to day and from time to time. The speed for this period is then back to normal and this is exciting. And below is what I have found from I have observed.
20/03/06 from 8.00AM to 1.00PM
21/03/06 from 4.00AM to 10.00AM
22/03/06 Slow Connection all day long
As what I found and observed, I would like to make a wild guess that TMNet did limit P2P software for a certain of time. And the time is unpredictable. Is that true?
As to resolve above matter. Below are what I have done by calling the technical support from TMnet:
Steps I have proceed:
1. Unplug the splitter to make direct connection to TMnet.
2. Reset the modem.
3. Remake the dialer as I was using the manual XP dialer.
4. Disable the antivirus or the firewall.
5. Reset the computer.
6. Reinstall the P2P software and get the latest software from the website.
7. Ask my friends to download same thing by using the same P2P software.
8. Set in DNS accordingly.
9. Close all programs which consume bandwidth such as Http/Ftp Downloader, Browser, Internet Messaging, Video Conferencing, Online Games etc so that only ONE P2P program using bandwidth.
10. Reformat Windows XP
I have done all the things above and the connection is seemed to be unchanged. It is remaining slow.
Question:
1. Is TMnet limiting P2P software bandwidth?
2. If TMnet does not limit the P2P software bandwidth, what is the problem then?
3. Can we use 100% of our bandwidth all day long?
Conclusion:
Point 1: Hardware and Software Confirm OK.
I have already make sure that neither my computer hardware nor software have problems. And you might say that the problem may origin from the server that I download from. What I have to tell you is that there is no problem with the server because I have net friends from different state can use the P2P software without any problem. And they are using Streamyx as well.
Point 2: HTTP or FTP Download OK, P2P EXCLUDED
Another point of interest is that, I have no problems using HTTP or FTP to download any sources.
Point 3: Are we supposed not to use our bandwidth 100%?
When I read this from The Stars News, as quoted as below:
“However, as much as we would like our netizens to enjoy the full benefit of
broadband, the truth is that Peer-to-peer (P2P) traffic is choking up
local broadband lines with 20% of users utilising 80% of the total
bandwidth. Such applications are often left on all day so it uses much more
bandwidth compared to users who merely use the Internet to surf or
chat.”
I do not what exactly behind all these stuffs and I have no interest to understand them. I am not also willing to what steps you will take in order to make the bandwidth even better.
What I want is, please give back what I supposed to get from I have paid for.
Remark:
This statement is a bad situation for P2P user as the user may start to guessing whether TMnet is limiting the P2P bandwidth. I hope that you will answer it sincerely and please do not hesitate to bring the truth to consumer as they have the rights to know what exactly happen.
Thanks for reading and I hope you will give me a satisfying answer.
--------------------------------------------------------------------------------------------------------
已经来信了，不过内容含糊，我也不知道他们承认与否已经Limit了P2P
来了两封，因为我寄了两封。
第一封，比较像道歉信，还有的就是他们说会处理，与TecchnicalDepartrment商量
Thank you for your e-mail and highlighting this.
The inconveniences you have experienced are truly regretted. We refer to our tele-conversation
with you earlier this morning and we wish to confirm that we will refer this to the technical
unit and will inform you of any updates the soonest.
We regret the inconvenience caused and we thank you for your understanding and patience.
Thank you.
-----------------------------------------------------------------------------------------------
第二封，有看没懂，所以我翻译了。
Thank you for your e-mail and highlighting this.
Upon receiving feedback from Technical unit, the prior to the remarkable rise of P2P traffic
recently, it has indiscriminately pushed onto the maximum utilisation of our network capacity,
while on the other hand proven to be utilised by only 20% of our total user.
Given the current - and growing popularity of P2P file sharing, we're looking at adopting
methods to manage this situation. Regretfully, this approach can easily be positioned as
unfavourable amongst our subscriber, and we're truly aware of this. However, please be informed
that such approach is nothing exceptional to what has been implemented by other, non local
broadband service provider.
Again, we apologise for the inconvenience caused and we thank you for your understanding and
patience.
Thank you.
谢谢你的电子邮件和突出这。
在从技术单位获得反馈上，在 P2P 交通的不寻常的上升之前
最近，随意地往我们的网络能力的最大使用上推了，
当另一方面证明为了被我们的总数的用户的仅仅 20% 利用。
被给流 - 和栽培分担的 P2P 文件的流行，我们盼望采用
管理这种处境的方法。悔恨地，这种方法容易地能够是放置如
不有利在我们的订户之中，我们真正地认识到这。可是，请被告知
那种这样的方法是没有什么东西异常到被实现了的所作其他，非本地人
宽带服务提供者。
再度，我们为被导致的不便道歉和我们谢谢你的理解和
耐心。
谢谢你。
[ 本帖最后由 小宗 于 18-4-2006 02:58 PM 编辑 ] |
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发表于 23-3-2006 04:56 PM
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22/03/06 Slow Connection all day long是真的!!
Reset the modem.
Disable the antivirus or the firewall.
这些我也有做...
顶你!!!支持!!!写的好!!! |
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发表于 23-3-2006 05:00 PM
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道出问题所在，我也在此支持你! |
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发表于 23-3-2006 05:06 PM
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发表于 23-3-2006 05:06 PM
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发表于 23-3-2006 05:07 PM
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TM 的人连你的email都不看，你认为会有效吗？别天真拉，省点精神把！！ |
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发表于 23-3-2006 05:37 PM
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我那边也是时常出问题....！！
喜欢喜欢就断线Disconnect、甚至到了某个时段就突然间完全接收不到....
一直连也连不回....
以前可以下载的东西，现在要用10倍以上的时间来完成下载甚至完全无法下载....
试听歌曲的时候，Buffering的时间愈来愈久....
实在是太扯了！！
虽然我家的是RM66服务，也不至于烂成酱呱！！ |
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楼主 |
发表于 23-3-2006 05:46 PM
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可能我的尝试是无徒，但是如果我们连尝试也不做的话，那我肯定的是，P2P没有光明的一天。
即使TMnet给的回复是好的还是坏的，至少我们也可得个“知”字。
否则，我们惟有在这里等待，等到花儿都写了的时候也都太晚了。 |
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发表于 23-3-2006 06:00 PM
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发表于 23-3-2006 06:02 PM
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原帖由 君君 于 23-3-2006 05:37 PM 发表
我那边也是时常出问题....！！
喜欢喜欢就断线Disconnect、甚至到了某个时段就突然间完全接收不到....
一直连也连不回....
以前可以下载的东西，现在要用10倍以上的时间来完成下载甚至完全无法下载 ...
我也是.!! |
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发表于 23-3-2006 06:17 PM
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我的地区没有问题...
不懂几时到我 @@"
建议楼主多加一句
Beside me, many of my friends also facing the same problem .We very sure that this problem is NOT come from ourselve .
顺便让他们知道不是你有问题而已... 我们也一样 |
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发表于 23-3-2006 06:23 PM
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我给cust care dept几天都还没有回，写给这个当天就回了，或隔天。 但回复会令你失望：
We take note on all those points stated in your e-mail earlier.
However, as much as we would like our netizens to enjoy the full benefit of
broadband, the truth is that Peer-to-peer (P2P) traffic is choking up
local broadband lines with 20% of users utilising 80% of the total
bandwidth. Such applications are often left on all day so it uses much more
bandwidth compared to users who merely use the Internet to surf or
chat.
Kindly note that we are not against our customers on using P2P.
However, it is an unfair situation which needs to be addressed, as we cannot
upgrade our infrastructure (merely) for the benefit of the minority.
To counter this problem, we will introduce a number of time-based
packages to cater for low-bandwidth users by the third quarter of this year.
We apologise for any inconvenience caused and we thank you for your
support.
Thank you.
Regards,
Norakmaliah Mohd Yahaya
Customer Care Support
Customer Relationship Management
TM Net Sdn Bhd |
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发表于 23-3-2006 08:27 PM
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发表于 23-3-2006 08:43 PM
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发表于 23-3-2006 09:20 PM
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发表于 23-3-2006 09:22 PM
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发表于 23-3-2006 09:25 PM
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寄去个大报馆投诉比较实际吧。
你这种投诉信他妈网看了应该也不会有什么反应的... |
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发表于 24-3-2006 01:08 AM
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原帖由 AurorA|CS 于 23-3-2006 09:25 PM 发表
寄去个大报馆投诉比较实际吧。
你这种投诉信他妈网看了应该也不会有什么反应的...
活动实行着~~!  |
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发表于 24-3-2006 01:11 AM
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发表于 24-3-2006 08:46 AM
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我也是觉得寄去ceo@tmnet.com.my 还有些期望，TM即然没公怖，当然cust care dept也就不被通知有关事实，就算知道也不敢讲，直接找大头那不可能不知道，只是认不认而已 |
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