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我的电话在６月２１收到９个莫名其妙的transactions 的otp. 收到后就马上打电话给银行block 卡． 但太迟了，全部过账了．被盗了４万多
我投诉后银行第２天就马上收回９个莫名其妙的transactions． 然后调查，所以我也没去报警． 当初应该报警的．
３个月后陆陆续续收到银行的reject 信amount RM1200．信说是我自己花的钱．是我自己enter otp. 但我确实没用卡． 信里面还列出我 online shopping 的资料．
后来我又打回去投诉．投诉后他们又把reject amount RM1200 收回去． ２个礼拜后寄reject信给我又是说同样的话是我用的．然后我又打电话投诉说不是我用的! 然后customer service 说他们会叫 dispute department call 我.
前几天收到reject letter RM2999 是关于lazada top up 的. 也是1样.打电话骂啊骂. 还有其他的几千几千的我都不敢想了. 我除了去 ombudsmen , 我还有什么办法？
第１封reject
oversea online company
盗卡人知道我的名字，卡号，cvv 和 exp date. 但不知道我的email 和生日．所以就用我的名字随便注册１个来买东西．
Name: 我的名字
login email : darkwebbie@outlook.com （ 我都不是用outlook 的）
birthdate: 18/6/1981 ( 我都不是1981出生）
但银行就是咬着１点我自己enter otp 的． 但我都没给他otp, 他怎样会知道?
第2封reject
lazada topup
我被盗了RM2999
信里面的资料是
buyer name: 空
buyer email: 空
billing , shipping address : 空
card no: 我的卡
reject 1 和reject 2 疑点重重. 怎么可以断定是我的???? 还有其他的transaction 我想了都怕
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发表于 16-9-2020 12:25 PM
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发表于 16-9-2020 12:27 PM
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发表于 20-9-2020 01:45 PM
来自手机
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发表于 20-9-2020 05:05 PM
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有不对劲，立马打给银行投诉，再是处理不了就去报警，拿报案纸去银行理论
过后真解决了，就必须要换新卡，要是还不放心就取消这张卡，申请过其他的 |
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发表于 21-9-2020 12:38 AM
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路过 看故事 。。。.gif) |
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发表于 24-9-2020 10:47 AM
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发表于 24-9-2020 02:59 PM
来自手机
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发表于 26-9-2020 08:29 PM
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本帖最后由 javabean 于 26-9-2020 08:32 PM 编辑
这个是我之前问过BNM的info:
尽量去投诉吧
我也是被盗
还好那时候没睡（半夜一点多，快两点）
以前都很小心的了，什么网站都不会save card的还是中
现在信用卡都把cvv记录起来，然后刮掉
Sir / Madam,
Based on the information provided in your e-mail/letter received on, the dispute/complaint matter falls within the scope of the Ombudsman for Financial Services (OFS).
What is OFS
OFS is approved by Bank Negara Malaysia under the Financial Services Act 2013 and Islamic Financial Services Act 2013 to provide a fair and efficient avenue for financial consumers to resolve disputes against financial service providers (FSPs). The service provided by OFS is free of charge to complainants.
How to lodge a dispute with OFS
You must first refer your dispute to the FSPs concerned with a view to finding an amicable settlement. If you are not satisfied with the FSP's final decision or where there was no response received from the FSP, you may lodge your dispute:
(a) within 6 months from the date of the final decision; or
(b) after 60 calendar days from the date the dispute was first referred to the FSP if there was no response received from the FSP.
More information on OFS
OFS will consider disputes against FSPs that fall within the following limits:
(1) RM250,000 for a dispute involving financial services or products other than a dispute under (2) and (3) below
(2) RM10,000 for a dispute on motor third party property damage insurance/takaful claims
(3) RM25,000 for dispute on:
(a) an unauthorised transaction through the use of a designated payment instrument or payment channel such as internet banking, mobile banking, telephone banking or automated teller machine
(ATM); or
(b) an unauthorised use of a cheque
Further information on members of OFS, eligible disputes covered by OFS and procedures for bringing a dispute is available on OFS' website at www.ofs.org.my. You can also contact OFS or "walk-in" during office hours (8.30 am to 5.30 pm Monday to Friday).
Ombudsman for Financial Services
Level 14, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
Tel: 03 2272 2811
Fax: 03 2272 1577
Email: enquiry@ofs.org.my
Thank you.
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楼主 |
发表于 29-9-2020 03:35 PM
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citicard 超过30k. ofs 解决不了我的问题. 我还在和银行死缠到底.
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发表于 30-9-2020 04:53 PM
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真的没什么好做的了
利用social media?
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发表于 7-10-2020 03:59 PM
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是电话被hack？
怎么他们也知道你收到的OTP的密码？
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发表于 15-12-2020 04:35 PM
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Sorry, unable type chinese. Office computer no chinese version. My DBS credit card last month also been hacked for purchase online game. I received 3 suspicious OTP. Immediately I called DBS Bank. However, 3 transactions been processed. Heard from DBS officer. These 3 transactions all done in HK. Obviously how their get my OTP? Anyway ,last week, DBS have waived all these 3 transaction amount( Total around $450.00). I no need to pay any single money. |
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发表于 15-12-2020 11:41 PM
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我之前有中过CITI和MBB的，但是都不用还，我的CITI中最多钱了，我的情况是直接收到你在哪里用，没收到OTP，然后Fraud Department call给我确认，大多数是在半夜
MBB中过三次，都是AMEX，都是半夜
CITI一次，在下午
每次都是我在睡觉时中的 |
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