Samsung S7 Edge 一个星期过热变砖，新加坡用户被迫签NDA缄口协议才能换机

kingfish_w

Samsung S7 Edge overheats and blacks out in a week, owner forced to sign NDA before getting exchange March 28, 2017
Samsung S7 Edge overheats and blacks out in a week, owner forced to sign NDA before getting exchange

March 28, 2017

Sneaky, Samsung.

Jeanette Tan

Overheating Galaxy S7 Edge

Photo: Android Authority

And the Note 7 isn’t the only one to be showing this problem — it seems to have happened to at least one S7 Edge.

Samsung customer Brian Lim is an ill-fated owner of this phone, and told us it lasted him all of a week before it overheated and blacked out, never to be turned on again:

So like any other customer, Lim took his brick dead handset to Samsung to exchange his device, as the week-old phone was, of course, still under warranty.

Before he could pick up his new phone, though, Samsung’s staff handed him this:

Photo courtesy of Brian Lim

Just in case you can’t read that, here’s a marked-up version of it:

Adapted from photo courtesy of Brian Lim

FF-9

没有华语?

kingfish_w

FF-9 发表于 10-4-2017 04:05 PM
没有华语?

林先生今年2月23日购买不到一周时间的三星S7 Edge手机出现了过热状况，并最终挂掉。为此，他找到三星售后申请更换新机。

不过，他却被要求签署一份保密协议，其中规定“三星将提供更换一台全新的手机，但前提是用户不能直接或间接(包括匿名或化名)制作、发布、传播和转载关于针对三星(包括三星产品、服务、员工、代理商或高管)的批评、羞辱等负面消息和评论到任何媒体(包括但不仅限于Facebook、Twitter或任何互联网平台)或任何个人或实体。”

他最终拒绝签署这份协议，而三星也拒绝了为他更换新手机。后来，他向三星发了一封邮件质问此事，但对方在回复“会调查”之后便消失了，至今没有回音。 他电邮发出一个月后，林先生终于在3月27日在samsong facebook 页面绝望了：

三星回复这是他们的标准处理手法，如果不签就拿不到替换手机。