救命啊，我的帐号被locked了

satangel2222

我用我妹妹帐号玩，然后我妹妹的acc被lock了他是美服的？

Due to suspicious activity, the Battle.net account xxx@hotmail.com has been locked. To restore access to this account, please follow these steps:

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

Step 2: Secure Your E-mail Account

After you have secured your computer, please create a new password for your e-mail account since it may also be compromised. Be sure to check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit this Support page.

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

https://sea.battle.net/account/support/password-reset.html

*Note that your former password no longer grants access to Battle.net account management, World of Warcraft, or any other login-protected Battle.net account service.

If you still have questions or concerns after following the steps above, feel free to contact Customer Support at http://us.blizzard.com/support/article.xml?locale=en_US&;articleId=20606.

Sincerely,
The Battle.net Account Team
Online Privacy Policy

然后reset 帐号那个page一直都不过
然后说叫我contact customer services?

请问要打去美国吗？2. Call Support

Live Customer Support representatives are available to assist you. Refer to our contact details specific to your region.

Note: You may experience a brief wait time prior to speaking with a representative.

North America

Hours: 7 am - 8 pm Pacific Time, 7 days a week

United States	1-800-592-5499
Canada	1-800-592-5499

不是很贵？
没其他方法？

游戏王

你只需要reset password就可以了。试多几次看看。

blizzard会将你的login 记录上来，如果发现在不同的地方login，会自动lock account的。你的妹妹是不是用另一架电脑玩的？

satangel2222

谢谢你，我今天早上再试试可以了，可惜就是那个password reset 问题一直都说我错
what is your city of birth, 我填kl,kuala lumpur n次还是不行。我明明是吉隆坡的啊
我看要打电话了。
我妹妹才隔壁房间用一样的wireless玩都会中block...有没有搞错啊

权少帅

, 我填kl,kuala lumpur n次还是不行
satangel2222 发表于 30-6-2012 12:23 PM

是KL, Kuala Lumpur?
还是kl, kuala lumpur?
还是kl,kualalumpur?
有很多可能。。。

aceries

问问你妹妹申请帐号时写什么。必须完全一样。

游戏王

忘记city of birth 就不帮你到料。。。哈哈

DreAmeR

是你妹妹填的~~
不一定就是KL~~
可以是自己随意写的字~~
还有~~
打电话应该是免费的~~

satangel2222

我妹妹试到火滚了，她说等下打电话去鸟客服 - -
等下再试试几个kl的combination...多谢热心人士的回应啊

chong0003

直接用CD key解锁吧前面6个号码

k2levin

我有朋友share user id 玩都没问题。。
他们一个在西方国家，一个在东方国家
是不是LZ你很多次按错密码 / authenticator?

satangel2222

回复 9# chong0003
我是直接买digital 的版本。。。从他网站那个。。没有cd key - -

satangel2222

回复 10# k2levin
我妹妹没有开手机绑定，也没有开安全athuthetic.
只是我玩的时候他问我 question...
我打kl.KL...试了几次就locked了，

刚刚打电话去没有人接。。。昨晚打到今天 - -靠 什么服务啊，不是听说通话最快搞定的麽

b77T

怠死～
從新玩啦～
誰叫你註冊的時候不要記好好來～

梦幻Bicycle

我用我妹妹帐号玩，然后我妹妹的acc被lock了他是美服的？

Due to suspicious activity, the Battle.net  ...
satangel2222 发表于 2012-6-29 11:54 PM

Malaysia
1-800-220-076
1-800-816-184
http://sea.battle.net/support/en/article/contact

因为是接去美国的customer service
你英文要ok 的

梦幻Bicycle

回复  chong0003
我是直接买digital 的版本。。。从他网站那个。。没有cd key - -
satangel2222 发表于 2012-7-3 09:35 AM

我也是中lock过
别担心

你用别人的电脑上就会这样
是防盗帐号的安全系统
帮你lock了

你跟客服说你要reset password 叫他send rest password 的link去你的邮箱就可以了

PS :你的邮箱密码
最好不要跟你的帐号密码一样

alanhow

请问一下，忘记了recovery question的答案怎样呢？一定要打给客服吗？