我用HLB CC在MYEG还PDRM summon被charged了六次！！！

domhu571

如题。
上星期我在MYEG用Credit Card还了一张rm150的PDRM summon。我试了好几次因为那网站说不成功直到最后一次我看到那网站说成功过账了。我也打印了那收据。

但是刚才我上网查看了我的credit card statement后才发现被扣了六次钱rm150 （x6）给MYEG。

请问我应该怎么做，向谁讨（MYEG？PDRM？）才能拿回多还的钱？

谢谢!

乾冰皇

大剂 . . . .帮忙不了

丨

请问楼主 后续如何了

s3v3n7

可怜。。。怎么办哦？

crystal_yng

有Call Bank 吗？

shuangping

打電話去bank和他們說。他們查到的話，就不會charge6次了

domhu571

06/27/2012 23:40 - Dominic Hu wrote:
Dear MYEG,

My name is XYZ with User name, domhu571. Last week I used MYEG to make a payment for a rm150 summon from PDRM. I tried few times since the pages showed that my payment were not successful before the last tried when I saw the payment is successful and printed out the receipt. However, just then I checked my Credit Card Statement showed that I being charged for 6 times, RM152 (x 6 times) for a same summon.

I would like to know where should I claim back the additional money paid? Should I claim back the money from MYEG or from PDRM? Can you advice what steps should I take in order to claim back the additional money paid?

Should you need any further information for verification please dun hesitate to reach me by 01X-8x9x81x.

Thanks.

Regards,
XYZ

domhu571

Dear XYZ,

Thank you for using MyEG e-Services.

Kindly provide details below for further checking:

IC number:
vehicle number:
transaction date:

We apologized for any inconvenience caused.

Best regards,



Wahida

domhu571

06/28/2012 09:00 - XYZ wrote:
Dear Wahida,

MY IC Number is ............... Vehicle Number is......... Transaction Date is 22/6/12 (X3), 23/6/12 and 26/6/12 (X3).

Thanks for your prompt action.

Regards,
XYZ

domhu571

Dear XYZ,

After checking this matter, kindly be informed that we only captured transaction on 22/6/2012 and 23/6/2012 for this PDRM summon payment.

Kindly provide full credit card number as our account department will check this matter further.

We apologized for any inconvenience caused.

Best regards,



Wahida

Nurul Wahida binti Abdul Wahab

Helpdesk Officer - Helpdesk Department

MY E.G. Services Berhad (505639-K)

Level 8, 1 First Avenue

No.1, First Avenue, Persiaran Bandar Utama

Bandar Utama, 47800 Petaling Jaya, Selangor

Tel: 03-7801 8888 ext 10801

Fax: 03-7801 8889

domhu571

06/28/2012 09:40 - XYZ wrote:
Dear Wahida,


Attached with the details for your attention. I found that I being charged 6 times more.

Thanks for your prompt action.


Regards,
XYZ

domhu571

1 hour later:

Dear XYZ,

After rechecked this matter with our account department, based on credit card number, kindly be informed that we captured 4 successful transaction for this PDRM summon payment.
Details transactions as per below:

MP12062254154 success RM152.00 22/6/12 10:54 PM
MP12062254155 success RM152.00 22/6/12 10:57 PM
MP12062254159 success RM152.00 22/6/12 11:05 PM
MP12062354427 success RM152.00 23/6/12 05:34 PM

Please be informed that we have made the necessary refund process and have advised the bank about the transaction. You may check your reversal in your billing statement.

Please find the following Approval code if you wish to check the reversal : ...................

We apologized for any inconvenience caused.

Best regards,



Wahida

KatakHitam

可能是网速的问题， 上回我也给了两次的Quit Rent！结果，算了， 才RM36 X2.。。明年不用还。。。

shuangping

我只能說本身也遇到這個問題，都是網速問題，然後連續還帳三次 之後查了銀行，信用卡過了三次。隔天我打去銀行，銀行人查到後他們說會退還給我可是要兩天時間，所以大家可以打去銀行問問，和他們說清楚


(posted by mobile)