给即将毕业的学弟学妹们-工作机会

ghost38lee

这三份工，个人觉得还蛮适合
fresh graduates的，
三分都是hsbc的工作，只是不同部门，
有兴趣的话，请把你们的resume email 给我
我的email是 aaron.lee.86@hotmail.com
我可以帮忙推荐你们。

你们可以通知其他的同学一起去，
因为我们公司每个月都最少要请几十个人，
所以不用怕你朋友抢了你的工作

有人问我关于交通的问题，
交通方面，一旦你们正式上班，公司将提供免费巴士
去到不同的pick up point
基本上只要你住在雪兰莪，交通方面的问题都不会太大

ghost38lee

Job Title
Global Support Executive (Back-end Banking Operations)

Job Description
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s. Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.
•        Acquire and update knowledge on procedures related to relevant processes
•        Process work as requested by line management/customer
•        Ensure that work is completed in accordance with established procedures and standards
•        Produce MI as required
•        Identify and escalate potential showstoppers
•        Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
•        Works productively and professionally. Demonstrates ways to improve customer service, increase productivity and increase sales.
•        Assists line manager/supervisor with managing day-to-day operations and trains peers as needed.
•        Participates in team meetings, activities, promotes team spirit and cohesiveness.
•        Demonstrates adherence to Core standards and behaviour
•        Contribute to the creation of a supportive work environment driven by people centric values
•        Build professional relationships with colleagues in other areas
•        Exhibit ownership of the business


Skills Required
•        Ability to speak and understand English fluently.
•        Ability to write business letters and reports.
•        Ability to learn quickly and transfer knowledge appropriately.
•        Ability to understand and interpret numeric data.
•        Minimum, basic computer knowledge.
•        Flexibility to work shifts.
•        Ability to build rapport with and relate to a wide range of people.
•        Ability to maintain focus while working with voluminous data.
•        Ability to multi task.
•        Good conversational/telephone skills (For Specific Process)
•        Good typing skills (min 18wpm) (For Specific Process)
•        Ability to read, write & converse in Mandarin or Cantonese. (For Specific Process)
•        Possess Insurance certificate or Insurance background/ experience (For Specific Process)
•        Flexibility to work on different sites.


Business Area/Department
•        Back-end banking operations and data processing comprising of various business areas, including Payments, General Banking & Services, Risk Advisory, Credit & Risk, Data Entry & Insurance
•        Supporting various countries such as UK , US, AUSTRALIA, NEW ZEALAND, TAIWAN, HONG KONG, SINGAPORE


Academic Qualifications
Minimum SPM; credits in Mathematics & English (preferable) , STPM, Diploma in Business Admin, Accounting, Finance, International Business etc, & Degree

Years of Experience
2 - 4 years work experience is similar environment would be an added advantage (but not essential)

Type of Experience
•        Work experience is not essential. Experience not a bar provided aspirations commensurate with the position
•        School leavers (minimum SPM), fresh graduates and candidates with experience in Customer Service, Back Office Processing, Banking and Financial Services are encouraged to apply!!

Working Hours
Shift Hours (Depending on the country that you will support)

Type of Opening
Full Time

Location
Cyberjaya,Malaysia

Please email your resume to aaron.lee.86@hotmail.com

ghost38lee

Job Title
Global Support Executive – Call Centre (Trilingual)

Job Description
•        Use judgment and initiative in performance of assigned tasks. Provide exceptional service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty. Maintain service levels in accordance with Group standards. Provide enhancement service options, promotional offers and value-added services to our customer as determined by the business.
•        Maintains production, quality and sales statistics to meet individual and departmental goals over an extended period of time.
•        Under general supervision, in an inbound call center environment, service inbound calls from Premier customers and periodically conduct outbound calling to initiate a customer contact or follow-up with a customer request. Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
•        Serve as a liaison between customers, Group Premier centres and the Relationship Managers. Ensure customers experience a smooth transition and an exceptional service level throughout.
•        Respond to Premier inquiries pertaining to credit card services. Use judgment and critical thinking to resolve issues, handle customer complaints and make monetary adjustments. Apply the service standards as outlined above to all credit card related enquiries.
•        Serve as after-hours support to HSBC Customers, applying each standard as outlined above.
•        Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
•        Promote an environment that supports diversity and reflects the HSBC brand
•        Provide full Banking and Credit Card services and inquiries from customers.


Skills Required
•        Minimum of one year's proven Customer Service experience or equivalent.
•        Well-developed analytical, mathematical, interpersonal, organizational, sales, listening, and communication skills.
•        Strong knowledge of multiple product lines and/or programs as required by assigned unit.
•        Proficiency with personal computers as well as pertinent mainframe systems and software packages.
•        Highly motivated and ability to work well within a team.
•        Availability to work overtime as required.
•        Candidate must be able to speak fluent English, Mandarin and Cantonese


Business Area/Department
Call Centre

Academic Qualifications
Minimum SPM

Type of Opening
Full Time

Location
Cyberjaya, Malaysia.


Please email your resume to aaron.lee.86@hotmail.com

ghost38lee

Job Title
Global Support Executive – Call Centre (English Speakers)

Job Description
•        Use judgment and initiative in performance of assigned tasks. Provide exceptional service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty. Maintain service levels in accordance with Group standards. Provide enhancement service options, promotional offers and value-added services to our customer as determined by the business.
•        Maintains production, quality and sales statistics to meet individual and departmental goals over an extended period of time
•        Under general supervision, in an inbound call center environment, service inbound calls from Premier customers and periodically conduct outbound calling to initiate a customer contact or follow-up with a customer request. Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
•        Serve as a liaison between customers, Group Premier centres and the Relationship Managers. Ensure customers experience a smooth transition and an exceptional service level throughout.
•        Respond to Premier inquiries pertaining to credit card services. Use judgment and critical thinking to resolve issues, handle customer complaints and make monetary adjustments. Apply the service standards as outlined above to all credit card related enquiries.
•        Serve as after-hours support to HSBC Customers, applying each standard as outlined above.
•        Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
•        Promote an environment that supports diversity and reflects the HSBC brand.
•        Provide full Banking and Credit Card services and inquiries from customers.


Skills Required
•        Minimum of one year's proven Customer Service experience or equivalent.
•        Well-developed analytical, mathematical, interpersonal, organizational, sales, listening, and communication skills.
•        Strong knowledge of multiple product lines and/or programs as required by assigned unit.
•        Proficiency with personal computers as well as pertinent mainframe systems and software packages.
•        Highly motivated and ability to work well within a team.
•        Availability to work overtime as required.
•        Candidate must be able to speak fluent English.


Business Area/Department
Call Centre

Academic Qualifications
Minimum SPM

Type of Opening
Full Time

Location
Cyberjaya, Malaysia

Please email your resume to aaron.lee.86@hotmail.com