如何投诉CITIBANK？

hisa

请问如何投诉CITIBANK呢？？ 服务真的差到没话讲~~ :@ :@  
可以的话，最好给我malaysia的总公司的电话or email~~要做投诉~~   最好可以炒"他" 非常LC :@  谢谢~~

-CLEMENT-

去找上乘report他。。。给他回家炒鱿鱼。。。

-CLEMENT-

去找上乘report他。。。给他回家炒鱿鱼。。。

-CLEMENT-

603-2383 0000 (KUALA LUMPUR),
604-296 0000 (PENANG),
607-268 0000 (JOHOR BAHRU),
1-800-82-1010 (SABAH & SARAWAK)

月雅儿

我也投诉过这间银行，有个女的态度真是差到。。。。。。 自己打电话来，听到顾客拒绝她promot的东西语气就很糟糕，还盖顾客电话:@ 后来打电话去投诉，搞到一个自称经理的人向我道歉

andyyong

my friend working citibank customer service, i can help me ask her how to solve your issue? R u still remember who is the officer name?

andyyong

i got friend working customer service in citibank. I try to ask my friend how to solve your matter? Can u share with us what matter & who is officer?

andyyong

i got friend working customer service in citibank. I try to ask my friend how to solve your matter? Can u share with us what matter & who is officer

ckj

怎样差？本来还想申请一张卡来用

PG2238

搞到我也不想申請了

月雅儿

我原本也是有他家银行的信用卡，但因为那次，我直接叫那位自称经理的人帮我cut掉了，我告诉她：“我又不是没有别家银行的信用卡，而且别家给的限额比你们的高，我为什么要受气用你们的卡？”

hisa

原帖由
-CLEMENT- 于27-7-2009 06:04 PM 发表


603-2383 0000 (KUALA LUMPUR),
604-296 0000 (PENANG),
607-268 0000 (JOHOR BAHRU),
1-800-82-1010 (SABAH & SARAWAK)

谢谢~~~

原帖由
andyyong于 27-7-2009 10:38 PM 发表

i got friend working customer service in citibank. I try to ask my friend howto solve your matter? Can u share with us what matter & who is officer

其实我只是想问如何waive掉annual fees罢了~~上2星期看到这个月的statement要给annual fees~我就打电话说要waive掉，就打去604-2960000 (PENANG), 那时就联络上“他（Wxllixm）”（应该是credit card dept），但他告诉我，air asia卡不是他们的卡，所以你要waive掉只有换卡和做auto billing~2选1~如是citibank card就可以waive掉annual fees~~我就说上次我的clear card也是说要waive掉只有换卡和做auto billing，难道clear card不是citibank card吗？:@:@
  那时（2月前）我觉得换卡没什么~算~换卡~换去choice card~但这次说airasia卡不是他们的卡，所以你要waive掉只有换卡和做auto billing~2选1 ~ :@  我的air asia卡是他们寄给我，说什么free annual fees (说只要打电话说要waive掉就可以了)，而且又可以book飞机票~所以我才用~~怎么现在说air asia卡不是他们的卡，要给annual fees的~  :@:@
那时我也忘了我有做auto billing的，所以忘了问他邀保险不是正在做着auto billing吗？？

那时很不爽，听到他非常的LC~~ :@过后（上星期）我有打去KL问如何waive掉annual fees~~因为不想和那位LC仔谈话~但我想不到KL的Customer Service说她们会联络那位LC仔William联络我~~难道只有他可以帮到我？？只有一人做工吗？ 想不到那么“大”的公司，连这一点小事做要这样麻烦吗？？ :@ 当然我也想快点解决我面对的问题~没办法下又打去
604-2960000 (PENANG)，那时我不想找那
LC仔William，所以选择malay对话~也有问她该如何
waive，怎么她竟然说要我找那
LC仔William，真的气到...:@:@ 过后她帮我pass给LC仔，没联络上，她就说会留下message给william.会联络我的。 终于我等到昨天~忍不住了又再联络

604-2960000 (PENANG)，我也不懂谁接，我只是说要找william,  又找不到他...过后那位接我电话的告诉我说，她会在留下message给william,说今天（星期一）会联络我的~~我也说今天要打回给我~~haiz.....等到现在还没有消息~~现在对citibank的sevice非常失望咯~~用了4年（clear card)，之前能waive掉，现在不能了~~ 我现在决定不再用
citibankcard了~~说什么可以
waive掉annual fees~~而且说只要一年有刷超过六次就不必给年费了~~全都骗人的~~我的Air Asia卡是常用的~一年里我就有4k多的分数了~你们说有没有刷超过六次呢~~

[ 本帖最后由 hisa 于 28-7-2009 10:12 AM 编辑 ]

andyyong

tq to share with us. I ask my friend , she told me that as long as we are using the credit card 12 trasaction per year , so they ( customer service ) have the right to waive it. If not using 12 trasaction per year, they are not empowerment to waive it. So they need to transfer to other deparment , call card retenetion department to handle it . That why when you call the customer service , they not empowerment to waive it so they ask the person incharge to call back you regarding annual fees waiver. This is what my friend told me, just to share with you all.....

andyyong

tq to share with us. I ask my friend , she told me that as long as we are using the credit card 12 trasaction per year , so they ( customer service ) have the right to waive it. If not using 12 trasaction per year, they are not empowerment to waive it. So they need to transfer to other deparment , call card retenetion department to handle it . That why when you call the customer service , they not empowerment to waive it so they ask the person incharge to call back you regarding annual fees waiver. This is what my friend told me, just to share with you all.

ckj

原帖由 andyyong 于 28-7-2009 11:26 PM 发表
tq to share with us. I ask my friend , she told me that as long as we are using the credit card 12 trasaction per year , so they ( customer service ) have the right to waive it. If not using 12 trasac ...

全英文会被扣分！

hisa

原帖由 andyyong 于 28-7-2009 11:26 PM 发表
tq to share with us. I ask my friend , she told me that as long as we are using the credit card 12 trasaction per year , so they ( customer service ) have the right to waive it. If not using 12 trasac ...

是真的吗？？ 一年用12次就不必给年费了？   我的air asia 卡一年不懂用几次了~~我没记错的话应该有50次以上了~~而且我又有做auto billing的~~还要给年费~~已经一星期了~~没有citi的消息~~之前说什么会call back我~~是不是在安抚我呢？？真的是说一套做一套~~:@:@ 而且我已经fax我cancel我的air asia了~~也没有消息~~CITIBANK的servive真的没话讲~~ Pui~~ :@:@

andyyong~谢谢你帮我问你朋友~~可以的话可以叫你朋友联络我吗？ 还有可以做投诉吗？谢谢~~

somic

citi*ank 差到没有话讲，真得很后悔申请。

stventure

对你的遭遇， 感到很担心， 不知道我会遇到这些事情吗 ？
况且， 我很不希望求他们免年费的

甲骨文

service 还超级无敌差一下
是关于 government tax 的问题，我的卡5月到期3月份就 charge 我RM50
还在1月的时候，还打过电话询问过的，5月份才需要交RM50
打电话去带我去逗花园...气起来直接跑到JB分行...还跟我打太极...
马上直接 cancel credit card...

后来前前后后打了2通电话来，要我用回他们的卡...
我都一一 SAY NO!!!

vicjerry

我的也是在johor bahru 的。 服务也是很差。对他们的服务真的是彻底的失望. 无论是在分行，还是phone banking,还有credit card agent的态度方面都很不满意。打算取消我所有在citi的账户和信用卡。